Jira Service Management

{"xsrfToken":"3dab0bbe-523e-4a4e-b7d2-11738f3df6b9_fd04857797d07cdc59f485961b575936edaf8edc_lout","branding":{"id":"2","key":"eas","name":"Easystep2 Servicedesk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2690bf","headerLinkHoverBGColor":"#2690bf","headerBadgeColor":"#2690bf"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6bbeef73-209e-49cb-b84b-2bc089150a1a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMmRlNThiYS00MmE3LTRiOTctYjMxZC0wNWM4MWE3Njc2MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZiYmVlZjczLTIwOWUtNDljYi1iODRiLTJiYzA4OTE1MGExYSI6WyJyZWFkIl19LCJleHAiOjE2MzE5MjY1MTQsIm5iZiI6MTYzMTkyNTg1NH0.acoA-x3y-yUDg8_Y9k-La4EGPo--7BqvLsNRHjO5ncU&client=f2de58ba-42a7-4b97-b31d-05c81a767613&mode=fit","logoId":"6bbeef73-209e-49cb-b84b-2bc089150a1a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Nieuwe omgeving","userInitialAnnouncementMessageWiki":"We zijn van omgeving gewisseld. Gelieve <a href=\"https://service.easystep2.nl/plugins/servlet/theme/portal/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">deze</a> link volgen om een ticket in te dienen.","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij de Online Helpdesk","sharedPortalName":"EasyStep2","announcementHeader":"Nieuwe omgeving","announcementMessage":"We zijn van omgeving gewisseld. Gelieve [deze|https://service.easystep2.nl/plugins/servlet/theme/portal/1] link volgen om een ticket in te dienen.","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"nl-NL","userLanguageTag":"en-US","portalThemeColor":"#29aae2","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d855afc4-7cc2-479e-a5c6-65c259ad12c7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMmRlNThiYS00MmE3LTRiOTctYjMxZC0wNWM4MWE3Njc2MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ4NTVhZmM0LTdjYzItNDc5ZS1hNWM2LTY1YzI1OWFkMTJjNyI6WyJyZWFkIl19LCJleHAiOjE2MzE5MjY1MTQsIm5iZiI6MTYzMTkyNTg1NH0.sHhlaBTvz3GxPRaD0Jz8KQsoisclmRBzF1xufykfuV0&client=f2de58ba-42a7-4b97-b31d-05c81a767613&height=300&mode=fit","bannerMediaApiFileId":"d855afc4-7cc2-479e-a5c6-65c259ad12c7","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"eas","projectId":10002,"serviceDeskId":2,"name":"Easystep2 Servicedesk","description":"Welcome! You can raise a Easystep2 Servicedesk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"30","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"76","name":"Software","descriptionHtml":"","callToAction":"Software","introHtml":"If you have an incident, problem or error with an application.","icon":10479,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[19],"key":""},{"id":"26","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10477,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"74","name":"Server and Infrastructure","descriptionHtml":"","callToAction":"Server and Infrastructure","introHtml":"If you have an incident, problem or error with a server or infrastructure of ours.","icon":10473,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10473","groups":[19],"key":""},{"id":"68","name":"Rights change","descriptionHtml":"","callToAction":"Rights change","introHtml":"If you want to have the rights to an application changed.","icon":10503,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[21],"key":""},{"id":"78","name":"Application request/removal","descriptionHtml":"","callToAction":"Application request/removal","introHtml":"If you want to request or remove an application.","icon":10479,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[20],"key":""},{"id":"64","name":"Hardware","descriptionHtml":"","callToAction":"Hardware","introHtml":"If you have an incident, problem or error with a piece of hardware.","icon":10458,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[19],"key":""},{"id":"75","name":"Server and Infrastructure","descriptionHtml":"","callToAction":"Server and Infrastructure","introHtml":"If you have a change or functional request for a server or infrastructure of ours.","icon":10473,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10473","groups":[21],"key":""},{"id":"70","name":"Hardware","descriptionHtml":"","callToAction":"Hardware","introHtml":"If you have a change request for a piece of hardware.","icon":10458,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[21],"key":""},{"id":"69","name":"Software","descriptionHtml":"","callToAction":"Software","introHtml":"If you have a change or functional request for an application.","icon":10479,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[21],"key":""},{"id":"19","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10472,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"34","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade Jira.","icon":10503,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[],"key":""},{"id":"27","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10479,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[],"key":""},{"id":"32","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Having trouble with a system?","icon":10508,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[],"key":""},{"id":"33","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10510,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[],"key":""},{"id":"24","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10499,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"22","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10504,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[],"key":""},{"id":"25","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10470,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[],"key":""},{"id":"18","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10491,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[],"key":""},{"id":"28","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10475,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10475","groups":[],"key":""},{"id":"31","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10471,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[],"key":""},{"id":"29","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"If you'd like to request a desk phone, get one here.","icon":10466,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[],"key":""},{"id":"23","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10494,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10494","groups":[],"key":""},{"id":"21","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10506,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[],"key":""},{"id":"72","name":"Notification","descriptionHtml":"","callToAction":"Notification","introHtml":"If you want to notify or schedule something.","icon":10492,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[22],"key":""},{"id":"77","name":"Instruction request","descriptionHtml":"","callToAction":"Instruction request","introHtml":"If you want to request instruction or assistance with an application or hardware.","icon":10491,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[22],"key":""},{"id":"67","name":"User request/removal","descriptionHtml":"","callToAction":"User request/removal","introHtml":"If you want to request or remove an user.","icon":10493,"iconUrl":"https://easystep2.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10493","groups":[20],"key":""}],"reqGroups":[{"id":19,"name":"Incident & problem"},{"id":20,"name":"License or user request/removal"},{"id":21,"name":"Change request"},{"id":22,"name":"Notification & instruction"}],"orderMapping":{"20":[78,67],"22":[77,72],"21":[75,70,69,68],"19":[76,74,64]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a7bc66cb-04b8-38af-964f-042006a2579e","appLinkName":"System Confluence","appLinkUrl":"https://easystep2.atlassian.net/wiki","spaceKey":"EK","spaceName":"Easystep2 KB","spaceUrl":"https://easystep2.atlassian.net/wiki/spaces/EK","isServer":false},"labels":[],"projectKey":"EAS","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EAS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Dutch (Netherlands)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://easystep2.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}